Nama Beserta Gelar | Full Name with Title


Dr. Erna Andajani S.T., M.M., CRM.

Publikasi | Publication


JUDUL FORUM
understanding customer experience management in retailing
2015-09-17
call of paper
bali
indonesia
ANALISIS FAKTOR-FAKTOR FESTIVAL QUALITY: STUDI KASUS ANIME FESTIVAL ASIA INDONESIA 2014
2015-11-10
Forum Manajemen Indonesia ke 7
Jakarta
Indonesia
Sustainable Growth and Ethics A Study of Business Management Students in Surabaya
2016-03-18
International
Ho Chi Mihn City
Vietnam
Pengaruh Destination Image, Perceived Quality, Perceived Value Terhadap Satisfaction dan Revisit Intention di Tanjung Benoa Bali
2016-09-20
Konferensi Nasional Riset Manajemen X
Mataram
Indonesia
Peran Manajemen Hubungan Pelanggan dalam Bisnis di Indonesia
2016-12-06
International Conference on Economics, Business and Sosial Sciences (ICEBUSS)
Hotel Atria, Malang
Indonesia
INTERNATIONAL TOURISTS’ MOTIVATIONS AND REVISIT INTENTION TO INDONESIA
2017-03-02
International Annual Symposium Management (INSYMA) UBAYA
Tanjung Pinang, Riau
Indonesia
DUKUNGAN FAMILIARITY PADA LOYALITAS UNTUK KEBERLANJUTAN WISATA PADA DESA WISATA DI BALI
2017-08-09
Round table for Indonesian Entrepreneurship Educators (RIEE)-5. "Seminar Nasional dan Call for Paper"
Medan
Indonesia
DUKUNGAN FAMILIARITY PADA LOYALITAS UNTUK KEBERLANJUTAN WISATA PADA DESA WISATA DI BALI
2017-08-09
Roundtable for Indonesian Entrepreneurship Educators (RIEE)-5 “Seminar Nasional dan Call For Paper”,
Kampus Universitas Sumatera Utara Medan
Indonesia
Pengembangan Potensi Wisata Melalui Analisa SWOT di Kecamatan Kalitidu Bojonegoro
2017-10-17
Seminar Nasional dan Gelar Produk (Senaspro) 2017
Universitas Muhammadiyah Malang, Malang
Indonesia
Dark Tourism Marketing through Experience visit at East Java
2018-03-01
International Symposium on Management
Amphur Muang Chonburi
Thailand
Effect of Service Quality to Customer Satisfaction and Loyalty Using Internet Banking
2018-08-08
the 5th ICBESS-STEI International Conference 2018
Hotel Aryaduta, Menado
Indonesia
THE EFFECT OF GREEN BRAND ON GREEN PRODUCT PURCHASE INTENTION IN INDONESIAN COMMUNITIES
2019-03-04
International Annual Symposium Management (INSYMA) UBAYA
Aryaduta Hotel, Piere Tendean Road, Manado
Indonesia

Riwayat Ajar | Courses Taught


2018

Dasar-dasar Manajemen Operasi FUNDAMENTALS OF OPERATIONAL MANAGEMENT
Etika dan Kepribadian ETHICS AND PERSONALITIES
Komunikasi Bisnis BUSINESS COMMUNICATION
MANAJEMEN BIRO PERJALANAN & TOUR TOUR AND TRAVEL BUREAU MANAGEMENT
Manajemen Hubungan Pelanggan CUSTOMER RELATIONSHIP MANAGEMENT
Manajemen Operasi OPERATIONS MANAGEMENT
MANAJEMEN OPERASIONAL OPERATIONS MANAGEMENT
Meeting Incentive Conference Exhibiti(MI MEETING INCENTIVE CONFERENCE AND EXHI
Metodologi Penelitian RESEARCH METHODOLOGY
Negosiasi dan Kontrak dalam MRP NEGOTIATION & CONTRACT IN SUPPLY CHAIN
Pengantar Bisnis INTRODUCTION TO BUSINESS
PROJECT MANAGEMENT PROJECT MANAGEMENT
Psikologi Layanan PSYCHOLOGY OF SERVICE
SEMINAR MANAJEMEN LAYANAN & PARIWISATA TOURISM & HOSPITALITY MANAGEMENT SEMINAR
Seminar Manajemen Layanan dan Pariwisata TOURISM & HOSPITALITY MANAGEMENT SEMINAR
SERVICE OPERATION MANAGEMENT SERVICE OPERATION MANAGEMENT
Services Marketing in Hospitality SERVICES MARKETING IN HOSPITALITY