Nama Beserta Gelar | Full Name with Title


Dr. Erna Andajani S.T., M.M., CRM., MPU.

Publikasi | Publication


JUDUL FORUM
understanding customer experience management in retailing
2015-09-17
call of paper
bali
indonesia
ANALISIS FAKTOR-FAKTOR FESTIVAL QUALITY: STUDI KASUS ANIME FESTIVAL ASIA INDONESIA 2014
2015-11-10
Forum Manajemen Indonesia ke 7
Jakarta
Indonesia
Sustainable Growth and Ethics A Study of Business Management Students in Surabaya
2016-03-18
International
Ho Chi Mihn City
Vietnam
Pengaruh Destination Image, Perceived Quality, Perceived Value Terhadap Satisfaction dan Revisit Intention di Tanjung Benoa Bali
2016-09-20
Konferensi Nasional Riset Manajemen X
Mataram
Indonesia
Peran Manajemen Hubungan Pelanggan dalam Bisnis di Indonesia
2016-12-06
International Conference on Economics, Business and Sosial Sciences (ICEBUSS)
Hotel Atria, Malang
Indonesia
INTERNATIONAL TOURISTS’ MOTIVATIONS AND REVISIT INTENTION TO INDONESIA
2017-03-02
International Annual Symposium Management (INSYMA) UBAYA
Tanjung Pinang, Riau
Indonesia
DUKUNGAN FAMILIARITY PADA LOYALITAS UNTUK KEBERLANJUTAN WISATA PADA DESA WISATA DI BALI
2017-08-09
Round table for Indonesian Entrepreneurship Educators (RIEE)-5. "Seminar Nasional dan Call for Paper"
Medan
Indonesia
DUKUNGAN FAMILIARITY PADA LOYALITAS UNTUK KEBERLANJUTAN WISATA PADA DESA WISATA DI BALI
2017-08-09
Roundtable for Indonesian Entrepreneurship Educators (RIEE)-5 “Seminar Nasional dan Call For Paper”,
Kampus Universitas Sumatera Utara Medan
Indonesia
Pengembangan Potensi Wisata Melalui Analisa SWOT di Kecamatan Kalitidu Bojonegoro
2017-10-17
Seminar Nasional dan Gelar Produk (Senaspro) 2017
Universitas Muhammadiyah Malang, Malang
Indonesia
Dark Tourism Marketing through Experience visit at East Java
2018-03-01
International Symposium on Management
Amphur Muang Chonburi
Thailand
Effect of Service Quality to Customer Satisfaction and Loyalty Using Internet Banking
2018-08-08
the 5th ICBESS-STEI International Conference 2018
Hotel Aryaduta, Menado
Indonesia
THE EFFECT OF GREEN BRAND ON GREEN PRODUCT PURCHASE INTENTION IN INDONESIAN COMMUNITIES
2019-03-04
International Annual Symposium Management (INSYMA) UBAYA
Aryaduta Hotel, Piere Tendean Road, Manado
Indonesia
The Effect of Service Quality on Customer Satisfaction and Loyalty in A Logistics Company
2019-08-20
International Conference om Economics, Management and Accounting
Swissbell Intermark Hotel BSD
Indonesia
Pengaruh Servicescape Terhadap Customer Loyalty Restoran Limited Service di Surabaya
2019-10-16
International Conference & Call Papers: Religious and Cultural Paradox in Social, Economic and Business Sciences (INCRECS 2019)
Hotel Sahid Surabaya
Indonesia
The Effect of e-WOM on Travel Intention, Travel Decision, City Image, and Attitude to Visit a Tourism City
2020-02-19
International Annual Symposium Management (INSYMA) UBAYA
Ba Ria- University VungTao City Vietnam.
Vietnam
Memo as a wish fulfillment for me: a case study on SOEs in Indonesia
2020-02-19
International Annual Symposium on Management
VUNG TAO CITY
VIETNAM
PEMBERDAYAAN MASYARAKAT DALAM PENCEGAHAN PENYEBARAN VIRUS COVID 19 DI DESA DUYUNG, MOJOKERTO
2020-10-15
Seminar Nasional PkMCSR
Online
Indonesia
The Influence price, service quality, customer satisfaction and image on customer loyalty on the Lion Air Indonesia airline
2021-05-27
Insyma 18th
online by digiseminar
Indonesia

Riwayat Ajar | Courses Taught


2021

Customer Service Management Customer Service Management
Dasar-dasar Manajemen Operasi FUNDAMENTALS OF OPERATIONAL MANAGEMENT
Komunikasi Bisnis BUSINESS COMMUNICATION
Manajemen Biro Perjalanan & Tur TOUR AND TRAVEL MANAGEMENT
MANAJEMEN BISNIS BUSINESS MANAGEMENT
Manajemen Hubungan Pelanggan CUSTOMER RELATIONSHIP MANAGEMENT
MANAJEMEN OPERASI OPERATIONS MANAGEMENT
Manajemen Operasional Operational Management
Metodologi Penelitian RESEARCH METHODOLOGY
Negosiasi dan Kontrak dalam MRP NEGOTIATION & CONTRACT IN SUPPLY CHAIN
Seminar MLP TOURISM & HOSPITALITY MANAGEMENT SEMINAR
Services Marketing in Hospitality SERVICES MARKETING IN HOSPITALITY
Sustainable Hospitality and Tourism Sustainable Hospitality and Tourism